Return & Refund Policy

We want you to be fully satisfied with your purchase. If you're not happy with your order, you may request a return or exchange within 30 days of receiving the item. Requests made after 30 days will not be accepted. Please contact us first at support@huabaosound.com before initiating a return.

Return & Exchange Conditions

  • Returns without prior authorization will not be accepted.
  • Items must be returned within 30 days of receipt.
  • All returned items must be unworn, unused, with original tags and packaging intact.
  • A receipt or proof of purchase is required.
  • Customers must use a trackable shipping method when returning items.

Non-returnable items:

  • Items damaged or lost due to customer misuse are non-refundable.

How to Initiate a Return

  1. Contact Us
    Email support@huabaosound.com with your order number and photos/videos of the item. Our support team will assess your request within 3 business days.
  2. Ship Your Item
    If approved, we will provide the return address and detailed shipping instructions.
    Note: Returns without authorization will not be accepted.
    We strongly recommend using a tracked and signed shipping method, as we are not responsible for lost returns.
  3. Inspection & Refund/Exchange
    Once we receive your return, we will inspect the item within 3–5 business days and issue either a refund or replacement, based on your request.

Return Shipping Charges

  • If the return is due to our error (e.g. wrong item, product defect), we will cover all shipping costs and issue a full refund.
  • If the return is due to customer preference (e.g. ordered wrong size, no longer wanted), the customer is responsible for return shipping costs.
    No restocking fee will be charged.

Refunds

Once your return is approved and processed, refunds will be issued to your original payment method within 2–3 business days.

If you haven't received your refund:

  1. Recheck your bank account or card statement.
  2. Contact your bank or credit card company (processing times may vary).
  3. If you still haven’t received it, contact us at support@huabaosound.com.

Order Cancellations

  • You may cancel your order before it ships by contacting us promptly after purchase.
  • If your order has already shipped, it cannot be canceled.
  • Approved cancellations will be fully refunded to your original payment method.

📧 Customer Service Email: support@huabaosound.com